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FAQs

Frequently Asked Questions (FAQs)

1. How do I book a ride for my student?

Booking a ride for your student is quick and easy! Simply visit our website or download our user-friendly app. Enter the pick-up and drop-off locations, select the preferred vehicle, and confirm the booking. You can also contact our customer support for assistance.

2. Are your drivers background-checked?

Absolutely! We prioritise safety. All our drivers undergo thorough background checks, including criminal records and driving history. Rest assured that your student will be in safe hands during their journey.

3. What safety measures are in place for students?

We understand the importance of safety for students. Our drivers are trained to follow all traffic rules and regularly inspect our vehicles. Additionally, you can track your student’s ride in real time through our app, ensuring peace of mind.

4. Can I schedule rides in advance?

Yes, you can! We offer the flexibility to schedule rides in advance.

5. What areas do you cover?

We strive to cater to the transportation needs of students within our service radius. Check our app or website for specific coverage details.

6. How do I pay for the ride?

We offer various payment options for your convenience. You can pay using credit/debit cards or cash payments through the app. Choose the method that suits you best.

7. Are there any discounts for regular users?

Absolutely! We value our regular users. Keep an eye on our promotions and loyalty programs to enjoy special discounts and benefits for frequent riders.

8. What if my student forgets something in the cab?

Don’t worry! Our drivers check the cabs thoroughly after each ride. If your student forgets something, contact our customer support, and we’ll do our best to reunite you with the lost item.

9. How can I provide feedback about a ride?

We appreciate your feedback! You can rate your ride and provide comments through the app. We take your input seriously and use it to enhance our services continually.

10. Is the service available during holidays?

Yes, our services operate throughout the year, including holidays. However, we recommend booking in advance during peak times or holidays to ensure availability.

For any other inquiries, contact our customer support team.

At BuggyKar, our journey started with a simple yet profound goal: to redefine convenience for students.

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